Once you place your order, we will ship it within 3 business days of your order for standard delivery.
*Depending on the time of year, such as the New Year holidays and Obon period, it may take longer than usual.

1. Order
2. "Order confirmation email" delivery
3. Preparing for delivery
4. "Product shipping email" delivery
5. Product delivery

配送タイムテーブルと料金

・Shipping cost : Shipping costs for each product are listed in the "Shipping Costs" section on the product page. When you checkout, enter the postal code of the delivery address and shipping costs will be calculated automatically.

・Shipping method : Delivery will be made by Sagawa Express. After shipping is complete, you will receive a tracking number via email, so you can check the delivery status at any time.

Delivery times : Orders are usually shipped within 3 business days.

・Notes : [Manufacturer direct shipping product]
Regarding large items and items shipped directly from manufacturers
Some larger items will be shipped directly from the manufacturer.
*For products shipped directly from the manufacturer, Seven-Eleven payment cannot be used.
Please use other payment methods (credit card, bank transfer, etc.).

[International Shipping]
Regarding shipping overseas
We can ship overseas, but payment at 7-Eleven is not available.
If you are ordering from overseas, please use credit card payment or PayPal.

We carefully manage and package our products before delivery, but if the product is damaged or different from what you ordered, we will respond promptly.
We do not accept cancellations or returns due to customer convenience, so thank you for your understanding.

Harnesses and clothing come in different sizes. Please check the product details before purchasing.

We will double-check the product before shipping, but if there is any defect in the product, please contact us within 7 days of receiving it. We will promptly exchange or return the product.

We have an after-sales service system in place to ensure peace of mind even after your purchase. Our staff, who have specialized knowledge of French bulldogs, will be happy to assist you with anything from product usage to everyday concerns. Please feel free to contact us.

Consultations regarding breed-specific issues (skin problems, respiratory problems, etc.)
Seasonal care advice (heat and cold weather protection)
For customers who regularly purchase B&B FOOD
We also provide permanent support that you can consult with at any time to help you and your beloved dog live a healthy life.
If you would like to try B&B FOOD, please feel free to contact us.
Product proposals according to growth stage
Providing care information supervised by veterinarians